In far too many companies, there is the appearance of harmony and alignment but, there’s often dysfunction simmering beneath the surface. The intention behind cultivating a nice culture is often genuine. Leaders believe they’re doing a good thing that will motivate people and create inclusion. But often it has the opposite effect, and the result is a lack of honest communication, intellectual bravery, innovation, and accountability. To combat a culture marked by toxic niceness, I recommend leaders use four tactics: Clarify expectations and performance standards. Publicly challenge the status quo, even if you helped create it. Provide air cover for people who speak up. Confront performance problems immediately. While initially it may be uncomfortable for all involved, the process will be honest and will also create a very different culture as a result which is more realistic, it will drive a greater level of cut through on important projects with improved results, and the team development will prosper. |
